Returns

We enclose a DHL return label with every shipment within Germany. You can use this to return the products to us free of charge.

Please note the following instructions for returns, which will make the process easier for us:

If possible, use the original packaging to return the goods.

Stick the DHL return label on the parcel and send it to the following address:

Apotheker Walter Bouhon GmbH
Walter-Bouhon-Straße 4
90427 Nürnberg

We will confirm receipt of the return by email.

Returns from Austria and the Netherlands:

Orders from Austria and the Netherlands do not include a return label.

Please send an e-mail with the following details to register your free return to info@freiöl.de:

First name and surname

Order number

Order date

Reason for the return

Our customer service team will then contact you to help you create your return label. You can use this to send the products back to us free of charge.

Returns from Switzerland

Please note that goods delivered to you via meineinkauf.ch must also be returned via the meineinkauf.ch returns service for customs reasons.