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CANCELLATION POLICY


If you are a consumer you are entitled to a right to cancel in accordance with the statutory provisions. 
In all other respects, the provisions reproduced in detail below apply to the right to cancel

Cancellation policy

You have the right to withdraw from this contract, without providing justification, within 14 days.

The cancellation period amounts to 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right to cancel, you must inform us (Apotheker Walter Bouhon GmbH, Walter-Bouhon-Straße 4, 90427 Nuremberg, Germany, e-mail: info@freiöl.de) in a clear statement (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. To do this, you can use the enclosed template cancellation form, although this is not mandatory.

To observe the cancellation period, it is sufficient that you submit the notification that you are exercising the right to cancel before the cancellation period expires.

 

Return address:

Apotheker Walter Bouhon GmbH
Walter-Bouhon-Straße 4
90427 Nuremberg
Germany

E-Mail: info@freiöl.de

 

Consequences of cancellation

If you withdraw from this contract, we are to reimburse you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from you choosing another form of delivery than the cheapest standard delivery we offered), immediately and at the latest within 14 days from the day on which the notification about your withdrawal from this contract was received by us. To make this repayment, we use the same method of payment that you used when making the original transaction, unless we explicitly agree otherwise with you; in no case are you charged fees due to this payment.

We can refuse the repayment until we have either received the goods back or until you provide evidence that you have sent back the goods, whichever is the earliest. You are to send back to us or hand over the goods immediately and in all cases at the latest within 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days expires.

We bear the costs of returning the goods if you use the return label we have enclosed for returns within Germany. Otherwise, you bear the direct costs of sending back the goods.

We enclose a DHL return label with every parcel. If this should be missing, you will receive a replacement via our customer service department by e-mail to info@freiöl.de or by telephone on 0800 / 37 34 635.

You must only compensate for any loss of value of the goods if this loss of value is attributable to unnecessary handling by you to inspect the characteristics, properties, and functioning of the goods.

 

Cancellation form template

If you would like to withdraw from the contract, please complete this form and send it back.

To:

Apotheker Walter Bouhon GmbH
Walter-Bouhon-Straße 4
90427 Nuremberg
Germany
E-mail: info@freiöl.de

I/we (*) hereby withdraw from the contract I/we (*) have concluded concerning the purchasing of the following goods:

  • Product designation(s) and content(s)
  • Ordered on (*)/received on (*)
  • Name of the consumer(s)
  • Address of the consumer(s)
  • Signature of the consumer(s) (only for notification on paper)
  • Date

(*) Please delete as appropriate